The Impact of Information Communication Technology (ICT) on Library Services in Covenant University

Chapter One

1.1 Background of the Study

Information Communication Technology (ICT) has transformed library services worldwide. ICT includes computers, the internet, digital databases, and software that help manage and access information. In modern libraries, ICT improves efficiency, accessibility, and the quality of services offered to users (Aina, 2019).

Covenant University Library has adopted ICT to support its operations. Users can search the online catalogue, access e-books and journals, and utilize digital reference services. ICT also facilitates interlibrary loans, digital archiving, and virtual assistance. These innovations help students, researchers, and faculty members access resources conveniently and quickly (Fawole, 2020).

Despite the advantages of ICT, challenges such as inadequate training, poor infrastructure, and limited internet access can hinder service delivery. Understanding the impact of ICT on library services helps identify strengths, weaknesses, and areas for improvement.

1.2 Statement of the Problem

Although ICT has improved library services, some users still face challenges. Slow internet connectivity, software issues, and limited access to digital resources reduce the effectiveness of ICT. Some staff and students lack the skills to use ICT tools efficiently. These limitations affect users’ ability to access information promptly and can reduce overall satisfaction with library services. Therefore, it is necessary to study the impact of ICT on library services in Covenant University.

1.3 Objectives of the Study

The main objective of this study is to assess the impact of ICT on library services in Covenant University.

The specific objectives are to

1. identify the ICT tools and services available in the library

2. assess the level of ICT usage by staff and students

3. examine the effect of ICT on service delivery in the library

4. identify challenges associated with ICT adoption and suggest solutions

1.4 Research Questions

The study seeks to answer the following questions

1. What ICT tools and services are available in Covenant University Library

2. What is the level of ICT usage among staff and students

3. How does ICT affect library service delivery

4. What challenges are associated with ICT adoption in the library

1.5 Significance of the Study

This study will help library management understand how ICT influences service delivery. It will provide insights for improving infrastructure, training, and support. Students and staff will benefit from better access to digital resources and more efficient services. The study will also contribute to academic literature on ICT application in library services.

1.6 Scope of the Study

This study focuses on ICT usage in Covenant University Library. It examines the tools, level of usage, impact on services, and challenges faced. The study does not include other universities or non-library ICT applications.

1.7 Definition of Key Terms

Information Communication Technology (ICT) refers to the use of computers, internet, and digital tools to manage and access information.
Library Services include cataloguing, reference, circulation, and access to resources provided to users.
Service Delivery refers to the efficiency and quality of services provided by the library.
ICT Adoption is the implementation and use of technology in library operations.